Transaction Monitoring Program Manager

November 24, 2022
San Francisco, CA
Job Type


It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We've been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees' creativity and productivity wherever they are.

Check out our locations, benefits and more at

We are seeking a Transaction Monitoring Program Manager to join Cash App and support the continued build of our Financial Crimes Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by developing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

You will support the Financial Crimes Investigations teams by contributing to the design and effectiveness of our detection, monitoring, and reporting operations program for financial crimes related to money laundering and terrorist financing. You will collaborate with Compliance Leads and other partners to ensure our program complies with all applicable laws and regulations across jurisdictions. You will demonstrate excellent knowledge in regulatory requirements, process and systems design, data analytics, and documentation abilities.

You Will:

* Evaluate current operational processes to ensure compliance with applicable laws, regulations and industry best practices
* Evaluate BSA/AML transaction monitoring and suspicious activity reporting requirements for all products or features
* Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
* Collaborate with technology teams to roll out enhancements to systems and tools that facilitate operational efficiencies and meet regulatory requirements
* Make recommendations for and help implement process improvements and procedure updates across the Financial Crimes Investigations teams including Transaction Monitoring, Bitcoin Investigations, Special Investigations Unit and SAR
* Draft and maintain relevant documentation and content for changes to the program in adherence to regulatory updates, new products, and overall Compliance team procedures
* Communicate the progress of and oversee the end-to-end implementation of each operational change to leadership and critical partners
* Stay informed of regulatory developments, industry trends and Cash App roadmaps to guide decisions
* 4+ years as a project or program manager with direct experience in BSA/AML compliance and operations or 5+ years in relevant financial crimes, transaction monitoring, or SAR roles
* An analytical and metrics-driven approach to create substantiated solutions
* Knowledge in BSA/AML regulations, governance, risks and typologies
* Experience performing in a high growth environment
* Experience working independently and with team members of all levels

Even Better:

* Relevant industry certifications (CAMS, CFE, CFCS, CRCM)
* Experience with SQL, Tableau and/or Looker

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600

Zone B: USD $116,800 - USD $142,800

Zone C: USD $110,500 - USD $135,100

Zone D: USD $100,500 - USD $122,900

To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

* Healthcare coverage
* Retirement Plans including company match
* Employee Stock Purchase Program
* Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
* Paid parental and caregiving leave
* Paid time off
* Learning and Development resources
* Paid Life insurance, AD&D. and disability benefits
* Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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